Legal & Compliance

Legal & compliance

Every policy that governs 9278.io, written for India — the DPDP Act 2023, TRAI/DLT rules, the Telecommunications Act 2023, and consumer-protection law. Operated by Swadesh Mobile Private Limited.

Core terms

Terms of Service

The agreement governing your use of 9278.io.

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Privacy Policy

How we handle personal data under the DPDP Act 2023.

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Refund & Cancellation Policy

Billing, cancellation, and refund terms.

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Service Level Agreement (SLA)

Availability commitment, support targets, and credits.

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Acceptable use & AI

Acceptable Use Policy

What's allowed — TRAI/DLT, DND, and prohibited use.

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AI Voice Disclosure & Responsible-AI Policy

Disclosing automated calls; no deepfakes or impersonation.

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Call Recording & Consent Notice

How recording works and your consent duties.

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Data protection

Data Processing Addendum (DPDPA)

Our role as your Data Processor for caller data.

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Sub-Processor List

The third parties that help us run the Services.

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Cookie Policy

Cookies and similar technologies we use.

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Grievance Redressal Policy

How to raise a complaint and how we resolve it.

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Telecom

Telecom & Regulatory Compliance Statement

How we operate within India's telecom framework.

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For privacy or data-protection requests, email privacy@9278.io. To raise a grievance, email grievance@9278.io or see our Grievance Redressal Policy.