Everything you wanted to know.

You pick a plan and get billed once as wallet credit: Starter ₹3,000 (250 included minutes), Growth ₹8,800 (800 included minutes), or Scale ₹30,000 (3,000 included minutes). The effective rate is ₹12/min on Starter, ₹11/min on Growth, and ₹10/min on Scale, with overage at ₹12/min, ₹11/min, and ₹10/min respectively. There are no setup fees and no contracts. Prices are in ₹ and GST is charged at checkout.

Yes. We accept all major Indian payment methods — UPI (Google Pay, PhonePe, Paytm), net banking, debit and credit cards (Visa, Mastercard, RuPay), and EMI. Payments are processed securely through Razorpay.

Yes. Every top-up generates a GST-compliant tax invoice automatically. You can download invoices from your dashboard at any time for accounting and reimbursement.

Your plan is billed once as wallet credit, and your wallet credit and minutes are valid for 60 days from the date of top-up. You can top up again any time as you scale usage.

Yes. You can top up multiple times in any combination. High-volume BPOs and enterprise teams typically run multiple Scale top-ups a week. Contact us for custom volume pricing.

No. The only line items on your bill are voice credit (one-time) and phone numbers (monthly, only if you provision one). We don't charge for transcription, recording, integrations, or concurrency.

If you experience a service issue we'll always make it right. Unused wallet credit is refundable on request within 14 days of top-up, less any minutes already consumed; used minutes and number-rental fees are non-refundable. You can cancel any time from your dashboard or by emailing support@9278.io.

No. You can use our shared connectivity for free for web-call testing and inbound demos. You only need a dedicated DID if you want a real, persistent branded inbound Indian number.

₹400/month for Indian landline and mobile DIDs across all major cities and states. Phone-number rates renew every 30 days.

We can provision Indian numbers across all major telecom circles — Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, and every other state. Numbers are provisioned through TRAI-licensed carriers including Jio, Airtel, BSNL, and Vi.

Yes — both via SIP trunking (point your existing carrier at our SIP endpoint) and via full porting. We handle the paperwork with TRAI-licensed carriers.

Yes. We run on TRAI-licensed Tier-1 carriers in India with HD-voice codecs, call-quality monitoring on every leg, and TRAI calling-window enforcement built in.

We support 10+ Indian languages including Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, Punjabi, Malayalam, Odia, Assamese, Urdu, Rajasthani, Bhojpuri, and Maithili — with native-sounding voices and sub-second latency in all of them.

Yes. Our agents auto-detect the caller's language and switch seamlessly mid-call. A caller can start in Hindi and switch to English — the agent follows without missing a beat.

Yes. Our TTS models are trained on native Indian speech patterns, regional accents, and natural conversation cadence — not generic English voices with an Indian accent filter. Callers consistently rate the experience as natural and easy to understand.

2 on Starter, 10 on Growth, and unlimited on Scale. That’s how many AI voice agents can run in parallel for your account.

Yes. We have native integrations with Zoho CRM, Freshworks, LeadSquared, Razorpay, WhatsApp Business API, IndiaMART, Tally, and 200+ other tools via webhooks and Zapier. Custom integrations are part of the Growth and Scale plans.

Yes. Growth and Scale plans include WhatsApp Business API integration. Your agent can send follow-up messages, appointment confirmations, and reminders via WhatsApp after a voice call.

Yes. Warm transfers, cold transfers, conference, and IVR-style routing are all supported, and you can define the trigger conditions in plain English or Hindi.

Yes — included on every plan, with PII redaction options. Recordings and transcripts live in your dashboard and can be pushed to your CRM, WhatsApp, or webhook.

Yes. We enforce TRAI calling-window rules (no calls before 9 AM or after 9 PM) and consent capture flows. TRAI compliance is built into every plan — not an add-on.

All call audio, transcripts, and metadata are stored in encrypted data centres in Mumbai and Hyderabad. Data never leaves India. This is compliant with the Digital Personal Data Protection (DPDP) Act 2023.

Yes. We are aligned with India's Digital Personal Data Protection Act 2023 — data localisation in India, consent management, PII redaction, and the right to erasure are all supported.

Consent capture flows and configurable calling-window enforcement are included on every plan. You're responsible for your use-case compliance — we provide the guardrails.

Your dashboard lives at https://voice.9278.io/signin. You can review usage, top up credit, manage Indian phone numbers, edit agent prompts, and download GST invoices.

Most teams launch their first agent in under 5 minutes from sign-up. Migrating an existing 24/7 inbound flow with full CRM integration typically takes 1–3 days.

Email support on Starter, priority email + chat on Growth, and a dedicated success manager on Scale. We respond to billing and outage issues 24/7 on every plan. Support is available in Hindi and English.