Everything you wanted to know.
Real questions our team hears most — on pricing, Indian phone numbers, TRAI and DPDP compliance, and account access — answered in plain language, whether you're comparing plans or already live.
Six topics. Every real question.
Jump straight to a topic, or scroll through all 27+ answers below.
Billing & credit, answered.
Every plan is billed once as wallet credit — Starter, Growth, or Scale — with a GST-compliant invoice generated automatically on each top-up. Credit and minutes stay valid for 60 days, and unused credit is refundable within 14 days of purchase.
Phone numbers & connectivity, answered.
Indian landline and mobile DIDs run ₹400/month across every major telecom circle, provisioned through TRAI-licensed carriers like Jio, Airtel, and Vi. Keep your existing number by porting it in, or connect an existing carrier over SIP trunking.
Indian languages & voices, answered.
9278.io speaks 10+ Indian languages natively — Hindi, Tamil, Telugu, Bengali, and more — with sub-second latency and voices trained on real regional accents, not an English model with an accent filter. Agents auto-detect the caller's language and switch mid-call without missing a beat.
Agents & capabilities, answered.
Concurrency scales from 2 agents on Starter to unlimited on Scale, with native integrations into Zoho, Freshworks, and WhatsApp Business API on every plan. Calls transfer warm or cold to a human the moment a conversation needs one.
Compliance & data, answered.
TRAI's 9 AM–9 PM calling window and consent-capture flows are enforced on every plan, not sold as an add-on. 9278.io is aligned with India's DPDP Act 2023, storing all call audio and transcripts exclusively in Mumbai and Hyderabad data centres.
Account & support, answered.
Most teams launch their first live agent in under five minutes from sign-up, and the dashboard at voice.9278.io covers usage, phone numbers, and GST invoices in one place. Support scales from email on Starter to a dedicated success manager on Scale.
Still have a question?
Talk to a live 9278.io agent — yes, that's actually how we do support — or book 20 minutes with a solutions engineer.
Keep reading
The pages most teams visit right after the FAQ.