Telecom & Regulatory Compliance Statement

9278.io provides Indian phone numbers (DIDs) and voice connectivity through licensed Telecom Service Providers (TSPs) and SIP-trunk partners (including Jio, Airtel, BSNL, and Vi). We do not bypass licensed telecom networks. Numbering follows the National Numbering Plan administered by the Department of Telecommunications (DoT).

For commercial communications, the platform supports DLT-based registration of headers and content templates, NCPR/DND scrubbing, and calling-time-window controls, consistent with TRAI’s Telecom Commercial Communications Customer Preference Regulations, 2018. Customers are responsible for their own DLT registration, consent capture, and lawful campaign content (see AUP).

We operate consistent with the Telecommunications Act, 2023, including provisions on prior consent for commercial communications, user protection against spam, and message/communication traceability. We cooperate with authorised lawful-interception and information requests as the Act requires.

Where required by a competent authority under the Telecommunications Act, 2023, the IT Act, 2000 (s.69), or other law, we provide lawful assistance, interception, or information. We maintain the records and security required by law and disclose data only under valid legal process.

We collect the customer verification information required to provision numbers and services in line with telecom KYC norms. Customers must provide accurate information and keep it current.

Personal data and call data are stored on infrastructure located in India (see Privacy Policy and Sub-Processor List).

Telecom/UCC grievances may be raised with us at grievance@9278.io and escalated to your TSP/TRAI; data-protection grievances may be escalated to the Data Protection Board of India after our grievance process.