Before the buyEnglish · 0:41
CallerDo you have these in a size 9?
AgentSize 9 is in stock — it ships today.
Retail & e-commerce
AI Voice Agents for Retail & E-commerce
9278.io answers every call across the purchase journey — sizing, stock, delivery updates, returns — even on your busiest sale day, and escalates only the ones that need a person.
< 3 Seconds
First-touch response
Up to 40
Concurrent calls
From ₹10
Per-minute rate
99.9%
Uptime reliability
Peak demand
Sale week shouldn't mean hold music
Campaign days, festive weeks and delivery delays all spike the same line at once. The agent answers up to 40 calls at the same time on the Scale plan — no extra headcount, no extra licences, no queue.
- Every caller answered, not queued
- Late-delivery calls flagged to your team
- Out-of-hours and weekend calls still handled
Sale day · live calls
0 waiting- Order status#4821 · out for delivery
- Product enquirySize 9 · in stock
- Return requestLabel emailed
- Store hoursOpen till 9 PM
- Delivery updateRescheduled to Friday
Support line · live
AnsweringOn the wayहिन्दी · 1:02
CallerWhere's my order? It was due yesterday.
AgentLooks like your order shipped Monday and is out for delivery today before 6pm.
After it arrivesEnglish · 0:58
CallerI'd like to return the jacket.
AgentTotally understandable. I'll get a return label sent — should I refund to your original method or UPI?
Before the buyಕನ್ನಡ · 0:22
CallerWhat time do you close today?
AgentWe're open until 9 PM today, and 8 PM on Sunday.
After it arrivesEnglish · 1:14
CallerThe 8.5 was a bit tight on me.
AgentBased on your last order, the size 9 should fit a touch better than the 8.5. Want me to swap it?
On the wayमराठी · 0:36
CallerCan it come Friday instead?
AgentMoved to Friday — you'll get a confirmation shortly.
Before the buyEnglish · 0:41
CallerDo you have these in a size 9?
AgentSize 9 is in stock — it ships today.
On the wayहिन्दी · 1:02
CallerWhere's my order? It was due yesterday.
AgentLooks like your order shipped Monday and is out for delivery today before 6pm.
After it arrivesEnglish · 0:58
CallerI'd like to return the jacket.
AgentTotally understandable. I'll get a return label sent — should I refund to your original method or UPI?
Before the buyಕನ್ನಡ · 0:22
CallerWhat time do you close today?
AgentWe're open until 9 PM today, and 8 PM on Sunday.
After it arrivesEnglish · 1:14
CallerThe 8.5 was a bit tight on me.
AgentBased on your last order, the size 9 should fit a touch better than the 8.5. Want me to swap it?
On the wayमराठी · 0:36
CallerCan it come Friday instead?
AgentMoved to Friday — you'll get a confirmation shortly.
What it handles
Support that spans the whole purchase
Shoppers ring at three points in a purchase. The agent covers all of them.
Put an agent on your support line.
Answer order, product, returns and store questions on every call — 24/7, in 10+ Indian languages, even on your busiest day.
Other industries we power
Pre-tuned playbooks for the calls your peers in adjacent verticals already automate — same platform, same plans, different scripts.