AI voice agents for bpo & call centres.
Call centres bleed money on Tier-1 volume, attrition, and idle seats. 9278.io handles the repetitive inbound and outbound calls end to end — balance checks, order status, verification, first-level support, and surveys — resolving what it can and warm-transferring only the calls that genuinely need a human, in 10+ Indian languages, 24/7.
What the agent does on day one
Pre-built playbooks tuned for bpo & call centres workflows. Every action below works out of the box; you can fine-tune them, add new ones, and wire them into your existing tools without writing code.
- Deflect Tier-1 inbound: balance checks, order status, ticket status, and FAQs
- Run outbound verification, feedback, and CSAT survey campaigns at scale
- First-level support with warm transfer to a live agent on escalation
- Up to 40 concurrent calls per number — no extra seats or hardware
- Every call recorded, and outbound placed inside TRAI calling windows
How the agent actually sounds
Real lines our voice agents have used in bpo & call centres deployments. Every word is generated in real time with sub-second latency, real interruptions, and natural emotion.
Live agent preview
नमस्ते! मैं आपकी कैसे सहायता कर सकती हूँ — बैलेंस, ऑर्डर स्टेटस, या कुछ और?
I've pulled up your account — your last recharge of ₹299 is active till the 27th. Anything else?
This'll take two minutes — on a scale of 1 to 5, how was your recent support experience?
< 3 seconds
Every bpo & call centres call answered before it goes to voicemail.
Up to 40
On the Scale plan — no extra hardware, no extra licenses.
From ₹10
See the full rate card on the pricing page.
How bpo & call centres teams roll out 9278.io
Most bpo & call centres customers start by spinning up a Starter agent with a single phone number, then upgrade to Growth or Scale once the inbound playbooks prove out.
Curious about voice credit, phone numbers, or compliance? The FAQ answers the questions bpo & call centres ops teams ask most — and you can browse every other industry we support to compare playbooks.
Other industries we power
Pre-tuned playbooks for the calls your peers in adjacent verticals already automate.
- Read more
AI voice agents for real estate
Qualify buyer & seller leads 24/7, book site visits on your calendar, and follow up the moment a listing gets a hit.
- Read more
AI voice agents for home services
Capture every after-hours service request, dispatch the right tech, and never lose a job to a slow callback again.
- Read more
AI voice agents for restaurants
Take reservations, confirm large parties, answer hours and menu questions — fluently, in any language.
- Read more
Compare plans and per-minute rates
Three tiers from ₹3,000 to ₹30,000, with rates from ₹12 down to ₹10/min.
- Read more
FAQ — credit, phone numbers, compliance
Pricing, phone numbers, TRAI calling-window enforcement, DPDP Act 2023, and more.