Support Tickets System
Raise and track support requests directly from your dashboard — no separate portal, no email back-and-forth to find out where things stand. Every ticket stays on record for whenever you need to look back.
John Smith
Payment gateway error
Avg resolve
SLA hit
Active now
What you get
Raise requests from your dashboard
No separate portal or email thread — open a ticket right where you already work.
Track status in one place
See exactly where every open request stands, from raised to resolved.
Full history kept for reference
Every ticket you've ever raised stays on record, searchable whenever you need it again.
From raised to resolved
A ticket comes in
Ticket #482 opens the moment a request is raised — “Call routing not triggering for VIP numbers.”
Built into your workflow
Dashboard-native
No separate portal to log into — tickets live right where you already manage your agents.
Zero extra loginsWhole team sees it
Anyone on your account can see ticket status, not just whoever raised it.
Shared visibilitySLA-ready
Priority queues on Growth and Scale, with a dedicated success manager on Scale.
Priority queueFull history, always searchable
Every ticket you've ever raised stays on record — reopen or reference it anytime.
Never lostWorks with your CRM
Ticket context syncs to Zoho, Freshworks, and 200+ tools you already use, via webhooks or Zapier.
200+ integrationsNothing sits unanswered
Live ticket activity
Tickets resolved in under 2 hours
Tickets closed this month
Billing & outage support, every plan
Raise from your dashboard
No separate portal, no email thread
Open a ticket right where you already work — no switching tools or waiting on a reply.
Get support without leaving your dashboard
Spin up your first agent and raise a ticket anytime, right from the same place you manage it.
Explore more of 9278.io
See the rest of what's included, or check pricing and common questions.