Call Behavior Controls
Set how your agent greets callers, handles interruptions, and hands off conversations — once, in the dashboard, and every call follows the same rules. Change your mind later and the update applies to every call from that moment on, no redeployment needed. Every rule lives in one place, so your whole team's calls stay consistent.
Call behavior
Aarav Motors Agent
Greeting
Interruptions
Handoff
Tone
Escalation
Three controls, every call
Set a custom greeting per agent
Write the exact words each agent opens a call with, so it sounds like your business, not a generic bot.
Choose how interruptions are handled
Let callers talk over the agent mid-sentence, just like a real conversation — or keep it turn-based.
Define exactly when to transfer to a human
Set the trigger — failed attempts, a specific request, a VIP caller — and the agent hands off on cue.
Set once, applies every call
Configure once in the dashboard
Set the greeting, interruption rule, and handoff trigger for an agent — takes a couple of minutes.
Every call follows your rules automatically
No per-call setup — the same behavior applies consistently, call after call.
Callers get exactly the experience you defined
The right greeting, natural back-and-forth, and a clean handoff the moment it's actually needed.
A defined behavior, not a guess
Opening greeting
Mid-call interruptions
Handoff to a human
Custom greeting
Sounds like your business, not a bot
Write the exact words each agent opens a call with — set once per agent, in the dashboard.
Ready to set your agent's call behavior?
Build your first agent free, then configure its greeting, interruption handling, and handoff rules — all in one place.
Explore more of 9278.io
See the rest of what's included, or check pricing and common questions.